Customer Success Specialist

FlyAkeed

Job Overview

Location

Riyadh, Riyadh Province, Saudi Arabia

Employment Type

Full-time

Work Arrangement

On-site

Sector

Information Technology & Software

Experience Level

Junior (1-3 years)

Application Deadline

August 14, 2026

About the Company

FlyAkeed is a forward-thinking online platform dedicated to simplifying the travel planning experience for its users. Established in 2017 and headquartered in Riyadh, Saudi Arabia, the company focuses on making flight and hotel bookings seamless and efficient.

FlyAkeed aims to revolutionize business travel through its state-of-the-art solutions. The company has successfully secured Series A funding, demonstrating strong investor confidence. Key supporters include PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners, highlighting the significant backing and potential of FlyAkeed in the travel technology market.

Job Description

Join FlyAkeed as a Customer Success Specialist and become a vital part of our mission to transform business travel through innovative technology.

In this role, you will be the primary advocate for our clients, ensuring they achieve their goals by effectively utilizing our flight and hotel booking platform. You will build strong, lasting relationships by understanding their unique needs and providing tailored support and solutions.

Your proactive engagement will involve guiding clients through new features, best practices, and regular check-ins to guarantee satisfaction and retention. By collaborating closely with our sales, product, and support teams, you will contribute to a cohesive customer experience and provide valuable feedback to drive product enhancements.

If you are passionate about delivering exceptional service and thrive in a dynamic, growth-oriented environment, we encourage you to apply.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer Relationship Management (CRM)Client OnboardingCustomer SupportCommunication SkillsProblem-SolvingInterpersonal Skills

Key Responsibilities

Serve as the primary point of contact for assigned clients, addressing inquiries and ensuring a positive experience.
Cultivate strong client relationships by understanding their objectives and offering customized solutions.
Proactively engage clients with updates on new features, services, and best practices.
Conduct regular client check-ins to assess satisfaction, identify improvement opportunities, and drive retention.
Collaborate with internal teams (sales, product, support) for a unified customer success approach.
Gather and analyze customer feedback to inform product development and customer experience initiatives.
Maintain documentation related to customer interactions, processes, and feedback.

Qualifications

Bachelor's degree in Business, Communication, or a related field.
1-3 years of experience in customer success, account management, or a similar role.
Excellent interpersonal and communication skills, both written and verbal.
Proven ability to build and maintain client relationships, understanding needs and providing effective solutions.
Familiarity with CRM software and customer support tools.
Strong problem-solving abilities and a proactive approach to customer concerns.
Ability to work independently and collaboratively in a fast-paced environment.
A genuine passion for delivering outstanding customer service and driving customer success.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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In the dynamic travel technology sector, Riyadh is experiencing significant growth, driven by digital transformation and increased demand for efficient travel solutions. This role is crucial for enhancing client satisfaction and retention within this burgeoning market. Key responsibilities involve managing client relationships, understanding their unique travel needs, and ensuring they derive maximum value from FlyAkeed's platform. You will leverage expertise in CRM systems, client onboarding, and proactive support to drive business ROI and foster long-term partnerships. Your insights will directly influence product development and strategic business decisions, contributing to FlyAkeed's expansion and market leadership.